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Portable Monitor
Digital Photo Frame
FAQ
The monitor won't power on when plugged in.
Make sure the cable is connected correctly and long press the power button(the one on top) for at least 3 seconds to turn it on. If the problem persists, please contact the after-sales service center.
The monitor cyclically flashes various colors.
Try the following actions to solve the problem:
1. Long press the power button to restart the monitor.
2. Find “Reset” through OSD and try it to reset all the settings.
1. Long press the power button to restart the monitor.
2. Find “Reset” through OSD and try it to reset all the settings.
The monitor displays “No Signal” and then enters power saving mode.
1.Ensure that your device is compatible with the monitor (specifically check the compatibility of the device).
2.Make sure that the connection method is correct (refer to the correct connection method for details). Then try connecting the monitor to a higher power source.
3.Replace the connecting cable or device, and confirm whether the problem lies with the device or the cable. If all have the same issue, please contact the after-sales team.
2.Make sure that the connection method is correct (refer to the correct connection method for details). Then try connecting the monitor to a higher power source.
3.Replace the connecting cable or device, and confirm whether the problem lies with the device or the cable. If all have the same issue, please contact the after-sales team.
The brightness setting turns gray and cannot be adjusted.
The monitor may have been set to HDR/DCR/ECO mode, and you can make adjustments through one of the following methods.
1. Turn HDR/DCR modes both to "OFF", and ensure that the ECO model is "STANDARD".
2. Find “Reset” and click on it.
Please note that after setting the OSD menu, you need to press the confirm button to save the settings. After adjusting the settings, it usually takes 3 seconds to take effect.
1. Turn HDR/DCR modes both to "OFF", and ensure that the ECO model is "STANDARD".
2. Find “Reset” and click on it.
Please note that after setting the OSD menu, you need to press the confirm button to save the settings. After adjusting the settings, it usually takes 3 seconds to take effect.
The monitor worked properly until the computer system was updated.
1. Shortcut key “Win+x” to find “Device Manager”, according to the following steps to disable the graphics card driver and then re-enable.
2. If the above still doesn't work, you can go to the official website of the computer brand to find the graphics driver of the corresponding model, re-download and install it, and then repeat the first step.
2. If the above still doesn't work, you can go to the official website of the computer brand to find the graphics driver of the corresponding model, re-download and install it, and then repeat the first step.
The brightness setting cannot be adjusted to the maximum.
This should be the cause of insufficient power supply to the monitor. Try plugging the monitor into a 15W or higher power supply to see if that solves the problem.
The screen is dull in color not vibrant enough.
Try to turn on HDR in the OSD, which will improve the color performance of the screen to some extent. Or try to adjust the “color temp” to make the screen reach your desired color effect as much as possible.
Or, if you have higher color requirements, we recommend our high gamut models, the Z1C and Z1FC, which both have a 100% sRGB color gamut.
Or, if you have higher color requirements, we recommend our high gamut models, the Z1C and Z1FC, which both have a 100% sRGB color gamut.
The monitor has no sound.
1. Make sure that “ARZOPA” is set as the audio output on the device.
2. Make sure that the volume is not set to 0 on both the device and the monitor.
3. Make sure that “MUTE” in the monitor OSD settings is set to “OFF”.
2. Make sure that the volume is not set to 0 on both the device and the monitor.
3. Make sure that “MUTE” in the monitor OSD settings is set to “OFF”.
How to get two screens with different content？
Please find "Display" in the "Settings" on your computer, select the "Extend these displays". Or press WIN+P on your keyboard to select Extend.
There are pixel dots on the screen.
1. If it is a colored or white pixel dot, it can be repaired by gently pressing it with your fingertips (as shown in the video). Or any other round tip tool will work.
2. Black pixel dots cannot be repaired. If the number is small, it is a normal phenomenon of the LCD screen. If the number is large, please contact the after-sales team.
2. Black pixel dots cannot be repaired. If the number is small, it is a normal phenomenon of the LCD screen. If the number is large, please contact the after-sales team.
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Why is my storage device not recognized by the photo frame?
In order for the photo frame to recognize your storage device, please make sure of the following.
1. The format of the storage device is NTFS or FAT32.
2. If using an SD card or TF card, please make sure that the memory size of the card does not exceed 128 GB.
1. The format of the storage device is NTFS or FAT32.
2. If using an SD card or TF card, please make sure that the memory size of the card does not exceed 128 GB.
Why can't my Wifi be found in the photo frame?
1. WiFi needs to use the 2.4 GHz network band
2. WiFi needs to use IPv4 addresses (IPv6 is not supported)
3. WiFi can't be hidden
4. WiFi can't use WPA3 or Enterprise encryption
Finally, check if the frame can find other networks. If it fails to find other Wi-Fis too, please get in touch with our after-sales team.
2. WiFi needs to use IPv4 addresses (IPv6 is not supported)
3. WiFi can't be hidden
4. WiFi can't use WPA3 or Enterprise encryption
Finally, check if the frame can find other networks. If it fails to find other Wi-Fis too, please get in touch with our after-sales team.
The auto-rotate function of the photo frame is not working.
Please try restarting the photo frame and then see if the problem is resolved.
If the problem persists, please contact our after-sales team.
If the problem persists, please contact our after-sales team.
Does the photo frame support touch screen?
Yes, both sizes of frames support touchscreen.
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Portable Monitor
Digital Photo Frame
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Still Need Help?
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